At the invitation of the Brain Injury Association of America Lois traveled to Denver in the fall of 2005 to share Louis and his message with the professional and volunteer Leadership of BIAA. We planned for her to “interrupt” our CEO (FYI – we did alert the CEO to this) during the opening remarks. This provided a sense of “surprise” and worked to shift the audience into a more open mindset for the rest of the days sessions. Lois/Louis offer a dynamic presentation that provokes the audience to open both mind and heart. Through their story our leadership was refreshed to the potential of success from failure, of the effort that perseverance takes, of the demand and risk of appearing foolish, and of the myriad of professional and personal masks we offer each other and so readily take up ourselves. Lois and Louis share a slice of their journey and in such a lesson of the journey that we are all on in our relationships with our customers, colleagues, families and communities.